Customer Support Engineer

Location: Zielona Góra

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At Metapack, we develop our own platform connecting eCommerce market leaders with suppliers around the world. We care about quality and technologies that help us set the standards of IT services for business. If you want to develop with us not only our product but also your skills, join us!

Take care of solving technical problems of our clients by:

  • system management of notifications forwarded by the first line of customer support,
  • independently or in cooperation with people from other departments solving customer requests related to the operation of our services,
  • creating system documentation for notifications and, on its basis, creating recommendations for work on improving the operation of our platform,
  • continuous monitoring of the functionality and performance of our platform and the changes introduced on it,
  • providing specialist support related to the operation of our services, mainly in the processes of their updating, migration and implementation,
  • cooperation with all departments involved in the creation and maintenance of our services,
  • direct contacts with customers if necessary.

We are looking for a person who:

  • communicates freely in English on topics related to the IT industry,
  • has experience in working with a business client, similar position in the IT industry as an advantage,
  • is easy to establish and maintain good relationships and constructive communication,
  • has a solid basis of knowledge about the IT industry, including: knowledge of the principles of operation of web applications, system architecture,
  • has, as an additional advantage, knowledge of tools for monitoring and testing IT systems,
  • wants to develop within the team by supporting it, but also can benefit from the support of a harmonious group of people.

What will you get in return?

  • the ability to care for customers from all over the world and support them in the optimal use of our services,
  • professional implementation, support of the leader and the team in the first months of work,
  • internal and external training, free access to online training platforms,
  • up to 30 vacation days per year (additional days are granted along with the work experience in Metapack),
  • an extra day of leave for charity work, voluntary work,
  • co-financing of payments made by you to the charities chosen by you,
  • free private medical care,
  • an attractive life insurance offer,
  • co-financing for sports and recreational activities – bigger, the longer you stay with us,
  • free English, German and Spanish language courses,
  • comfortable working conditions – relaxation rooms, sweets, fresh fruit,
  • free unlimited mind fuel (coffee),
  • integration events,
  • possibility to work in home-office using equipment provided by Metapack,
  • or in an office fully prepared to meet all safety requirements in the event of a pandemic.

We want to work with amazing people.
Check out our recruitment process