At Metapack, we have our own platform connecting eCommerce market leaders with hundreds of suppliers around the world. We care about quality and technologies that help us set the standards of IT services for business. If you want to develop with us not only our product but also your skills, join us!
Take care of solving technical problems of our clients by:
systemic management of notifications submitted by the first line of customer support,
independently or in cooperation with people from other departments,
solving customers’ requests related to the operation of our services,
creating system documentation of notifications and, on its basis, creating recommendations for work on improving the operation of our platform,
continuous monitoring of the functionality and performance of our platform and the changes introduced on it,
providing specialist support related to the operation of our services, mainly in the processes of their updating, migration and implementation,
cooperation with all departments involved in delivery and maintenance of our services,
direct contacts with customers if necessary.
We are looking for a person who:
communicates freely in English on topics related to the IT industry,
has experience in working with a business client, welcome to a similar position in the IT industry,
has the ability to establish and maintain good relationships and constructive communication,
has a solid basis of knowledge about the IT industry, including: knowledge of the principles of operation of web applications, system architecture,
has, as an additional advantage, knowledge of tools for monitoring and testing IT systems,
wants to develop oneself within the team by supporting it, but also can benefit from the support of a well synch group of people.
What will you get in return?
the ability to care for customers from all over the world and support them in the optimal use of our services,
professional onboarding, leader’s and team’s support during the first months of work and the whole career in Metapack,
internal and external training, free access to online training platforms,
up to 30 days of vacation per year (additional days are granted along with seniority at Metapack) + an additional free day for volunteering once a year,
co-financing of chosen by you charity payments,
free private medical care,
attractive life insurance offer,
co-financing for sports and recreational activities – the greater, the longer you stay with us,
free English, German and Spanish language courses,
comfortable working conditions – support for the team and superiors, relaxation rooms, sweets, fresh fruits, integration events,
possibility to work in a home-office using equipment provided by Metapack,
or in our office prepared in accordance with all safety requirements during a pandemic.
We want to work with amazing people. Check out our recruitment process
The first step is always up to you, so send us your CV. We get acquainted with each application and all candidates are informed about what is happening with their applications. If you have valuable knowledge and experience in the IT industry or you are a person with ideas, potential, and you want to work in the world of information technology, we will certainly establish a thread of understanding. However, remember to pick up the phone when a foreign number rings, because it could be us. During the first interview, we will try to determine if your career vision and our development plans can go hand in hand. We are also happy to answer your questions. We will definitely want to talk for a while in English. In Metapack, contacts with colleagues from London and Los Angeles as well as clients from all over the world await you. We want to know how comfortable you will feel then.
Next, you will meet our recruiter and the person responsible for the area for which we need support. We really want us to start calling each other by name, because we consider this way of communication as natural and optimal. We will get to know each other better, tell about the details of the position and the opportunities that await all Metapackers.
We are happy to hear about your:
work or school experience, if you are just starting your career,
smaller or bigger successes,
experiences related to working in a team,
strengths and challenges that await you on the way of your development,
interests and things that make you feel positive and motivate you to act. Perhaps you will also find people who share your passions.
Of course, we will still be open to any questions from you.
We get to know each other
The next stage of the recruitment process is a meeting with a team that you may join soon. We don’t recognize arranged marriages, so before we say “yes” to each other, you will meet your future colleagues. You will learn from them what their work looks like “behind the scenes”. Together, you will be able to assess to what extent you can build a well-coordinated team striving for a common goal, based on mutual respect and the opportunity to exchange experiences.
You will certainly also hear about elements of our organizational culture, including: self-organizing teams, leaders whose position is not evidenced by a position, but a good example they give to others, and communication based on openness and constant information exchange. We hope that the environment we have created will also be a comfortable workplace for you.
We gain a new Metapacker or a good friend
The last step is to work out the details of the cooperation and the day on which we will go on a lunch break for the first time.
However, if at any stage of the talks it turns out that cooperation for various reasons is not possible at the moment, you will also receive such information from us. We will be happy to share tips that will help you join us in the future. In addition to getting a new employee, we always value the opportunity to meet interesting people, because you never know where and when our paths will cross again. We would then like to say hello with a smile and be able to talk again about what we could work on together.