Customer Support Officer

Location: Zielona Góra

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On our platform, we integrate over 500 couriers from around the world with the largest companies on the eCommerce market. We offer optimal solutions for several hundred million internet transactions per year! We are part of one of the fastest growing capital groups in the world. Join us as:

Customer Support Officer

You will take care of solving technical problems of our clients by:

  • telephone and e-mail acceptance of technical problems notifications,
  • identifying and preliminary analysis of the sources of problems,
  • system support for notifications: registering, assigning priorities,
  • informing clients about the statuses of their cases,
  • remote connection with client systems in order to correctly assess the situation and make appropriate improvements,
  • continuous monitoring of the functionality of our platform and the changes introduced on it.

We are looking for a person who:

  • has strong English command and will be able to exchange information related to handling reported technical problems,
  • is able to actively listen and find optimal solutions for problems encountered,
  • likes to work with people and has, as an additional advantage, experience in working with a business client,
  • is interested in IT, programming and has a high motivation to expand knowledge in this field,
  • is open to work in a team, likes to help and doesn’t afraid to ask for help.

What will you get in return?

  • product training and professional implementation to work,
  • the possibility of flexible working hours to be able to work and learn at the same time,
  • possibility of cooperation with representatives of the world’s largest brands,
  • experience built in cooperation with teams from Great Britain and the USA,
  • opportunity to work with the latest IT technologies, including: Amazon AWS, New Relic, Jenkins, Docker,
  • career development prospects, such as developing in the customer support department or changing to the field of activity in which you feel best, including: business analysis, implementation, programming,
  • free, private medical care,
  • an attractive life insurance offer,
  • co-financing for sports and recreation activities – the greater, the longer you are with us,
  • free English, German and Spanish language courses,
  • comfortable working conditions – support for the team and superiors, rooms for active and passive relaxation, sweets, fresh fruit and juicing machines, integration events,
  • possibility to work in a home-office using equipment provided by Metapack,or in o
  • ur office prepared in accordance with all safety requirements during a pandemic.

We want to work with amazing people.
Check out our recruitment process