Why would I want to be an IT Support Engineer at Metapack?
We work at scale, pace and with the latest architecture patterns and tech.
We have a flat and open engineering culture where data, & evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With stamps.com ownership comes the ability to operate largely independently away from Board meetings and old world thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the Metapack culture – and we love working with like-minded people.
What would I be doing?
Contributing to the design, build and operational management of an internal IT service
Ensuring that the Metapack services are secure and can support the growth and needs of the organization
Designing and building solutions with the highest levels of security. Respond swiftly to new and emerging security threats and vulnerabilities
Creating tools and automated workflow capabilities to enable build automation and standards
Constantly improving the platform by introducing new technologies where appropriate, driving efficiency and reducing technical debt
Drive customer satisfaction and deliver outstanding end user support
Assisting with covering out of hours internal IT support for the business
What key skills and experience do I need?
Experience with multi-office, region Active Directory
Excellent Office 365 and mail filtering tools experience
Excellent experience with global Anti-Virus solutions and MDM solutions
Good knowledge of monitoring/logging tools (e.g. New Relic, Grafana, etc)
Comfortable working with multiple teams and balancing their needs
Excellent English communication skills – verbal and written
Ability to balance multiple competing priorities in a fast-paced environment
Analytical by nature and enjoys troubleshooting and solving complex problems
Excellent internal customer service, communication, and coordination
Excellent problem-solving skills
Constantly striving for automation and efficiency
It would be great if you also could bring
Experience with scripting and automation
Networking knowledge and skills
Experience with Cloud technologies such as AWS, Okta, etc
Willing to attend conferences, webinars and meet-ups and share the learning.
What are the perks?
professional onboarding, leader and team support during the first months of work and the whole career in Metapack,
internal and external training, free access to online training platforms,
up to 30 days of vacation per year (additional days are granted along with seniority at Metapack) + an additional free day for volunteering once a year,
co-financing of chosen by you charity payments,
free private medical care,
attractive life insurance offer,
co-financing for sports and recreational activities – the greater, the longer you stay with us,
free English, German and Spanish language courses,
comfortable working conditions – support for the team and superiors, relaxation rooms, sweets, fresh fruits, integration events,
possibility to work in a home-office using equipment provided by Metapack,
or in our office prepared in accordance with all safety requirements during a pandemic.
We want to work with amazing people. Check out our recruitment process
The first step is always up to you, so send us your CV. We get acquainted with each application and all candidates are informed about what is happening with their applications. If you have valuable knowledge and experience in the IT industry or you are a person with ideas, potential, and you want to work in the world of information technology, we will certainly establish a thread of understanding. However, remember to pick up the phone when a foreign number rings, because it could be us. During the first interview, we will try to determine if your career vision and our development plans can go hand in hand. We are also happy to answer your questions. We will definitely want to talk for a while in English. In Metapack, contacts with colleagues from London and Los Angeles as well as clients from all over the world await you. We want to know how comfortable you will feel then.
Next, you will meet our recruiter and the person responsible for the area for which we need support. We really want us to start calling each other by name, because we consider this way of communication as natural and optimal. We will get to know each other better, tell about the details of the position and the opportunities that await all Metapackers.
We are happy to hear about your:
work or school experience, if you are just starting your career,
smaller or bigger successes,
experiences related to working in a team,
strengths and challenges that await you on the way of your development,
interests and things that make you feel positive and motivate you to act. Perhaps you will also find people who share your passions.
Of course, we will still be open to any questions from you.
We get to know each other
The next stage of the recruitment process is a meeting with a team that you may join soon. We don’t recognize arranged marriages, so before we say “yes” to each other, you will meet your future colleagues. You will learn from them what their work looks like “behind the scenes”. Together, you will be able to assess to what extent you can build a well-coordinated team striving for a common goal, based on mutual respect and the opportunity to exchange experiences.
You will certainly also hear about elements of our organizational culture, including: self-organizing teams, leaders whose position is not evidenced by a position, but a good example they give to others, and communication based on openness and constant information exchange. We hope that the environment we have created will also be a comfortable workplace for you.
We gain a new Metapacker or a good friend
The last step is to work out the details of the cooperation and the day on which we will go on a lunch break for the first time.
However, if at any stage of the talks it turns out that cooperation for various reasons is not possible at the moment, you will also receive such information from us. We will be happy to share tips that will help you join us in the future. In addition to getting a new employee, we always value the opportunity to meet interesting people, because you never know where and when our paths will cross again. We would then like to say hello with a smile and be able to talk again about what we could work on together.